How we work

We are specialists in blind maintenance

We install and maintain blinds from every available manufacturer. With this whole of market project access, we have built up huge expertise in the typical maintenance requirements and most common faults that develop across a staggering variety of automatic and manual units.

When you choose Labetts you get prompt responses and a dedication to total customer satisfaction from your first call. Typically we return to you with a quote within 7 days of your detailed enquiry wherever possible, and often much earlier.

Your journey towards peace of mind about your blinds and solar shading arrangements begins with a call to us, and we'll ask you some questions and arrange a site visit if required. Then we get straight to work on your quotation, taking into account your site-specific requirements to recommend a solution that suits you and your business, rather than ours, with options to choose any one of four service levels.

We will strive to answer all your questions about our quotation, and take the time to explain each step and recommendation to you with complete transparency. Where replacements are required, we will recommend like-for-like replacements if possible, and commission any custom colours or graphics as needed to match. Once you accept our quotation, we produce a schedule of visits to your sites, and maintenance begins. You can now relax.

Every time we make a maintenance or repair visit, you'll receive a full report on the work, and observations that might help extend the life between maintenance schedules of your other units. We never waste an opportunity to gather information about your solar shading solutions, whether they're working or not. Spotting unusual dust build-up or unanticipated environmental damage is all part of the brief. We strive to keep any nasty surprises to a minimum, and after a period of regular maintenance and reporting, you will have built up a detailed picture of problems before they happen.

100% Customer satisfaction is our minimum requirement, and we want you to be delighted with the service you receive. Every time we contact you as a customer, you will have the opportunity to tell us how we're doing and let us know if there's anything we're missing.

Choose one of our service plans below to get started.

Blind maintenance service plans

Bronze
Silver
Gold
Platinum
Activity
‘’Blind-by-blind" report on blind condition and recommendations, with photos.
Small spares included in PPM price
On-site control checks
Work completed out of hours where required
Motors and Fabrics included
‘Insurance’ – if blind fails after having been serviced Labetts to replace FOC
Within terms of the agreement
Blind Technician to attend to call outs within:
N/A
2 weeks
1 Week
24 hours
Full report and recommendations provided within:
2 weeks
1 week
48 hours
24 hours
Number of planned visits per blind per year
1
1
2
As required
Bronze
Activity
‘’Blind-by-blind" report on blind condition and recommendations, with photos.
Small spares included in PPM price
On-site control checks
Work completed out of hours where required
Motors and Fabrics included
‘Insurance’ – if blind fails after having been serviced Labetts to replace FOC
Within terms of the agreement
Blind Technician to attend to call outs within:
N/A
Full report and recommendations provided within:
2 weeks
Number of planned visits per blind per year
1
Silver
Activity
‘’Blind-by-blind" report on blind condition and recommendations, with photos.
Small spares included in PPM price
On-site control checks
Work completed out of hours where required
Motors and Fabrics included
‘Insurance’ – if blind fails after having been serviced Labetts to replace FOC
Within terms of the agreement
Blind Technician to attend to call outs within:
2 weeks
Full report and recommendations provided within:
1 week
Number of planned visits per blind per year
1
Gold
Activity
‘’Blind-by-blind" report on blind condition and recommendations, with photos.
Small spares included in PPM price
On-site control checks
Work completed out of hours where required
Motors and Fabrics included
‘Insurance’ – if blind fails after having been serviced Labetts to replace FOC
Within terms of the agreement
Blind Technician to attend to call outs within:
1 Week
Full report and recommendations provided within:
48 hours
Number of planned visits per blind per year
2
Platinum
Activity
‘’Blind-by-blind" report on blind condition and recommendations, with photos.
Small spares included in PPM price
On-site control checks
Work completed out of hours where required
Motors and Fabrics included
‘Insurance’ – if blind fails after having been serviced Labetts to replace FOC
Within terms of the agreement
Blind Technician to attend to call outs within:
24 hours
Full report and recommendations provided within:
24 hours
Number of planned visits per blind per year
As required

What our customers say

"Best subbie we had on-site. Very professional service throughout."

Managing Director
JPJ Installations

"Very good communication, reliable with a great range of products."

Quantity Surveyor
Ardmore Construction

"The aftercare service was fantastic as was the site measure and installation."

Project Manager
BAM