How we work

At Labetts, we specialise in commercial blind maintenance and are able to install and maintain blinds from every available manufacturer.

We have built up huge expertise in the typical maintenance requirements and most common faults that develop across a staggering variety of automatic and manual units.

Your journey towards peace of mind about your blinds and solar shading arrangements begins with a call to us, and we'll ask you some questions and arrange a site visit if required. Then we get straight to work on your quotation, taking into account your site-specific requirements to recommend a solution that suits you and your business, rather than ours, with options to choose any one of four service levels.

100% Customer satisfaction is our minimum requirement, and we want you to be delighted with the service you receive. Every time we contact you as a customer, you will have the opportunity to tell us how we're doing and let us know if there's anything we're missing.

Get in touch

Quotations

We will strive to answer all your questions about our quotation, and take the time to explain each step and recommendation to you with complete transparency. Where replacements are required, we will recommend like-for-like replacements if possible, and commission any custom colours or graphics as needed to match. Once you accept our quotation, we produce a schedule of visits to your sites, and maintenance begins. You can now relax.

 
Book your blinds audit

Maintenance and Repairs

Every time we make a maintenance or repair visit, you'll receive a full report on the work, and observations that might help extend the life between maintenance schedules of your other units. We never waste an opportunity to gather information about your solar shading solutions, whether they're working or not. Spotting unusual dust build-up or unanticipated environmental damage is all part of the brief. We strive to keep any nasty surprises to a minimum, and after a period of regular maintenance and reporting, you will have built up a detailed picture of problems before they happen.

 
Our maintenance plans

Blind maintenance service plans

Bronze
Silver
Gold
Platinum
Activity
‘’Blind-by-blind" report on blind condition and recommendations, with photos.
Small spares included in PPM price
On-site control checks
Work completed out of hours where required
Motors and Fabrics included
‘Insurance’ – if blind fails after having been serviced Labetts to replace FOC
Within terms of the agreement
Blind Technician to attend to call outs within:
N/A
2 weeks
1 Week
24 hours
Full report and recommendations provided within:
2 weeks
1 week
48 hours
48 hours
Number of planned visits per blind per year
1
1
2
2
Callouts Included
Get Started
Get Started
Get Started
Get Started
Bronze
Activity
‘’Blind-by-blind" report on blind condition and recommendations, with photos.
Small spares included in PPM price
On-site control checks
Work completed out of hours where required
Motors and Fabrics included
‘Insurance’ – if blind fails after having been serviced Labetts to replace FOC
Within terms of the agreement
Blind Technician to attend to call outs within:
N/A
Full report and recommendations provided within:
2 weeks
Number of planned visits per blind per year
1
Callouts Included
Get Started
Silver
Activity
‘’Blind-by-blind" report on blind condition and recommendations, with photos.
Small spares included in PPM price
On-site control checks
Work completed out of hours where required
Motors and Fabrics included
‘Insurance’ – if blind fails after having been serviced Labetts to replace FOC
Within terms of the agreement
Blind Technician to attend to call outs within:
2 weeks
Full report and recommendations provided within:
1 week
Number of planned visits per blind per year
1
Callouts Included
Get Started
Gold
Activity
‘’Blind-by-blind" report on blind condition and recommendations, with photos.
Small spares included in PPM price
On-site control checks
Work completed out of hours where required
Motors and Fabrics included
‘Insurance’ – if blind fails after having been serviced Labetts to replace FOC
Within terms of the agreement
Blind Technician to attend to call outs within:
1 Week
Full report and recommendations provided within:
48 hours
Number of planned visits per blind per year
2
Callouts Included
Get Started
Platinum
Activity
‘’Blind-by-blind" report on blind condition and recommendations, with photos.
Small spares included in PPM price
On-site control checks
Work completed out of hours where required
Motors and Fabrics included
‘Insurance’ – if blind fails after having been serviced Labetts to replace FOC
Within terms of the agreement
Blind Technician to attend to call outs within:
24 hours
Full report and recommendations provided within:
48 hours
Number of planned visits per blind per year
2
Callouts Included
Get Started

Request a Blinds Audit